Have a question? We're here to help.

FAQs

  • Q: If I use a mail-order pharmacy, can I still save money on my eligible pancreatic enzymes?
    A: Yes. You can use your loyalty card every time you refill your prescription and save money on your copay.
  • Q: What is the Savings Request Form?
    A: The Savings Request Form is something you use only if the pharmacy does not process your claim with the loyalty card. Fill out the Savings Request Form and mail, fax, or email it with a copy of the pharmacy receipt using the contact information listed on the form. Be sure to complete all sections, as incomplete information will delay reimbursement.
  • Q: Help! I am having trouble logging in to the LIVE2THRIVE® website. What do I do?
    A: If you forgot your user ID and/or password, you can recover your lost credentials.

CALL CENTER

To inquire about the LIVE2THRIVE Program, please call customer service. Representatives are available Monday through Friday, 9:00 AM to 5:00 PM ET. Spanish-speaking representatives are available.
Tiene a su disposición representantes que hablan español.

1.888.936.7371

English and Español
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Nutrition. Health. Savings.
LIVE2THRIVE® is a support program for patients with cystic fibrosis who are taking an eligible Nestlé Health Science pancreatic enzyme
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LIVE2THRIVE members can receive ongoing support

Now brought to you by Nestlé Health Science, a global leader in the science of nutrition

Copay Assistance*

Save on eligible Nestlé Health Science pancreatic enzyme prescriptions by using the LIVE2THRIVE Loyalty Card at the pharmacy. Learn More >

Free Vitamins and Supplements

Receive a free monthly supply of vitamins and supplements when currently prescribed an eligible Nestlé Health Science pancreatic enzyme. Learn More >

Diet & Nutrition Information

Get access to videos featuring expert chefs and high-calorie recipes, plus the option to save favorite recipes to a recipe box. Learn More >

Loyalty Rewards

Earn points and redeem them for a variety of reward items that help support nutritional and respiratory health. Points are earned when you refill your eligible pancreatic enzyme prescription and on your birthday. Learn More >

Talk Around Town

*
Program Terms, Conditions, and Eligibility Criteria: 1. This offer is good for use only with a valid prescription for an eligible Nestlé Health Science pancreatic enzyme at the time the prescription is filled by the pharmacist and dispensed to the patient. Please call 1.888.936.7371 if you have questions about whether your Nestlé Health Science pancreatic enzyme is eligible. 2. Depending on your insurance coverage, eligible patients may pay as little as $0 per prescription for each of up to 12 prescription fills of a 30-day supply or up to 4 prescription fills of a 90-day supply. Check with your pharmacist for your copay discount. Maximum savings limits apply; patient out-of-pocket expense will vary. 3. This offer is not valid for use by patients enrolled in, nor shall the copay prescription be submitted for reimbursement to, Medicare (including Medicare Advantage), Medicaid (including managed Medicaid plans), Medigap, TRICARE, or other federal or state programs (including any state pharmaceutical assistance programs), or private indemnity or HMO insurance plans that reimburse you for the entire cost of prescription drugs. Patients may not use this offer if they are Medicare-eligible and enrolled in an employer-sponsored health plan or prescription drug benefit program for retirees. This offer is not valid for use by cash-paying patients. 4. This offer is valid for up to 12 prescription fills of a 30-day supply or up to 4 prescription fills of a 90-day supply. Offer applies only to prescriptions filled before the program expires on December 31, 2022. 5. Nestlé Health Science reserves the right to rescind, revoke, or amend this offer without notice. 6. Offer good only in the USA, including Puerto Rico, at participating retail pharmacies. 7. Void where prohibited by law, taxed, or restricted. 8. For California and Massachusetts residents, benefits pursuant to this card will terminate automatically upon the introduction of therapeutically equivalent product. 9. This card is not transferable. The selling, purchasing, trading, or counterfeiting of this offer is prohibited by law. 10. This card has no cash value and may not be used in combination with any other discount, coupon, rebate, free trial, or similar offer for the specified prescription. 11. This card is not health insurance. 12. This card expires December 31, 2022. 13. By redeeming this offer, you, on behalf of yourself, or on behalf of a patient for whom you are the caregiver, acknowledge that you/patient are eligible to participate (including that you/patient are not enrolled in Medicare, Medicaid, or any other federal or state healthcare program), and that you understand and agree to comply with the terms and conditions of this offer. Certain information related to your use of the card may be collected, analyzed, and shared with Nestlé for market research and other purposes related to assess Nestlé’s programs. Information shared with Nestlé will be aggregated and identified; it will be combined with other data related to other card redemptions and will not identify you.
Restrictions apply. LIVE2THRIVE eligibility must be verified every 90 days by logging in to your account and confirming your prescription status and mailing address. Supplements will continue to ship monthly.
If you are a resident of Massachusetts, Michigan, Minnesota, or Rhode Island, you cannot receive rewards through the LIVE2THRIVE Program, but you may be eligible to receive free supplements and copay assistance.

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