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FAQs

  • Q: If I use a mail-order pharmacy, can I still save money on my eligible pancreatic enzymes?
    A: Yes. You can use your loyalty card every time you refill your prescription and save money on your copay.
  • Q: What is the Savings Request Form?
    A: The Savings Request Form is something you use only if the pharmacy does not process your claim with the loyalty card. Fill out the Savings Request Form and mail, fax, or email it with a copy of the pharmacy receipt using the contact information listed on the form. Be sure to complete all sections, as incomplete information will delay reimbursement.
  • Q: Help! I am having trouble logging in to the LIVE2THRIVE website. What do I do?
    A: If you forgot your user ID and/or password, you can recover your lost credentials.

CALL CENTER

To inquire about the LIVE2THRIVE® Program, please call customer service. Representatives are available Monday through Friday, 8:30 AM to 5:00 PM ET. Spanish-speaking representatives are available.
Tiene a su disposición representantes que hablan español.

1.888.936.7371

English and Español
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Terms and Conditions: 1. This offer is valid only for use with a valid prescription for an eligible Allergan pancreatic enzyme at the time the prescription is filled by the pharmacist and dispensed to the patient. Please call 1.888.936.7371 if you have questions about whether your pancreatic enzyme is eligible. 2. Eligible commercially insured patients up to twenty-four (24) months of age receive their eligible Allergan pancreatic enzyme for free. 3. Depending on your insurance coverage, eligible commercially insured patients over 24 months of age will pay as low as $0 per 30-day or 90-day prescription up to the maximum savings limit of $1,500 per 30-day prescription or $4,500 per 90-day prescription. (Any savings above $1500 can only be applied to 90-day prescriptions with the submission of the Savings Request Form on www.LIVE2THRIVE.org.) Check with your pharmacist for your copay discount. Patient out-of-pocket expense may vary. 4. This offer is not valid for use by patients enrolled in Medicare, Medicaid, or other federal or state programs (including any state pharmaceutical assistance programs), or private indemnity or HMO insurance plans that reimburse patients for the entire cost of prescription drugs. Patients may not use The LIVE2THRIVE® loyalty card if they are Medicare-eligible and enrolled in an employer-sponsored health plan or prescription drug benefit program for retirees. The LIVE2THRIVE loyalty card is not valid for use by cash-paying patients. 5. Each LIVE2THRIVE loyalty card is valid for up to 12 prescription fills of a 30 day supply each. Offer applies only to prescriptions filled before the program expires on June 30, 2017. 6. Allergan reserves the right to rescind, revoke, or amend this offer without notice. Loyalty accounts that have had no refill activity are subject to cancellation and forfeiture of reward points. 7. Offer good only in the USA, including Puerto Rico, at participating retail pharmacies. 8. Void where prohibited by law, taxed, or restricted. 9. The LIVE2THRIVE loyalty card is not transferable. The selling, purchasing, trading, or counterfeiting of this card is prohibited by law. 10. The LIVE2THRIVE loyalty card has no cash value and may not be used in combination with any other discount, coupon, rebate, free trial, or similar offer for the specified prescription. 11. This offer is not health insurance. 12. The LIVE2THRIVE loyalty card expires June 30, 2017. 13. By redeeming The LIVE2THRIVE loyalty card, you, on behalf of yourself or on behalf of a patient for whom you are the caregiver, acknowledge that you/patient are eligible to participate (including that you/patient are not enrolled in Medicare, Medicaid, or any other federal or state health care program) and that you understand and agree to comply with the terms and conditions of this offer.
Program managed by Opus Health™ on behalf of Allergan.

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