Have a question? We're here to help.

FAQs

  • Q: If I use a mail-order pharmacy, can I still save money on my eligible pancreatic enzymes?
    A: Yes. You can use your loyalty card every time you refill your prescription and save money on your copay.
  • Q: What is the Savings Request Form?
    A: The Savings Request Form is something you use only if the pharmacy does not process your claim with the loyalty card. Fill out the Savings Request Form and mail, fax, or email it with a copy of the pharmacy receipt using the contact information listed on the form. Be sure to complete all sections, as incomplete information will delay reimbursement.
  • Q: Help! I am having trouble logging in to the LIVE2THRIVE website. What do I do?
    A: If you forgot your user ID and/or password, you can recover your lost credentials.

CALL CENTER

To inquire about the LIVE2THRIVE® Program, please call customer service. Representatives are available Monday through Friday, 8:30 AM to 5:00 PM ET. Spanish-speaking representatives are available.
Tiene a su disposición representantes que hablan español.

1.888.936.7371

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Having trouble with the LIVE2THRIVE website? The answers below may help.

Can anyone join this program?

The LIVE2THRIVE Program is open to anyone who has a prescription for an eligible Allergan pancreatic enzyme and is not enrolled in Medicare, Medicaid, or any other federal or state healthcare program. The LIVE2THRIVE program is also not available to patients without commercial prescription drug insurance. For additional information about who can join, see our full Terms and Conditions or call the customer service center (1.888.936.7371). Spanish-speaking representatives are available. Tiene a su disposición representantes que hablan español.

How do I get monthly shipments of free vitamins and nutritional supplements?

To receive monthly shipments of free vitamins and nutritional supplements, you must join the LIVE2THRIVE Program. Here's how:

  • Get your prescription for eligible pancreatic enzymes from your doctor
  • Fill your prescription at the pharmacy
  • Join the LIVE2THRIVE Program and choose your free vitamins and nutritional supplements during registration

Once you're a member, visit your My LIVE2THRIVE home page at any time to review or change your selections.

Why didn’t I receive my shipment of free vitamins and supplements this month?

In order to receive your free shipment of vitamins and nutritional supplements each month, you must refill your prescription for eligible pancreatic enzymes. It may take 2 to 3 weeks to process your request. If you've refilled your prescription at your local pharmacy and still haven't received your shipment, please call the customer service center (1.888.936.7371) for additional help. Spanish-speaking representatives are available. Tiene a su disposición representantes que hablan español.

How do I change my monthly selections for free vitamins and supplements?

Log in to your LIVE2THRIVE account. On the My LIVE2THRIVE home page, you have the option to update your selections at any time. If you make updates after your items have been shipped for that month, your changes will be reflected in next month's shipment.

What are reward points? How do I use them?

You can earn points by reading CF-related articles on the LIVE2THRIVE website and then completing quizzes based on the information you learned. In addition, you'll receive points on your birthday and for adhering to your pancreatic enzyme therapy. Redeem your points by choosing from a variety of reward items that can help support your nutritional and respiratory health in the Reward Center.

Do reward points expire?

No. As long as you keep refilling your prescriptions for eligible pancreatic enzymes, your points will not expire.

Can I take a quiz more than once?

Yes. You can take any quiz on the website as many times as you want; however, you'll only receive reward points the first time you take a quiz, and only for quizzes within your age group.

What are the rules around my copay card?

You can reduce your copay by presenting your LIVE2THRIVE Loyalty Card at the pharmacy when you fill your eligible pancreatic enzyme prescription. Depending on your insurance coverage you may be eligible to receive copay assistance up to a maximum savings limit.*

*This offer is not valid for use by patients enrolled in Medicare, Medicaid, or other federal or state programs. Maximum savings limits apply; patient out-of-pocket expense will vary. Please see full Program Terms, Conditions, and Eligibility Criteria here.

What is the Savings Request Form?

The Savings Request Form is something you use only if the pharmacy does not process your claim with the loyalty card. Fill out the Savings Request Form and mail, fax, or email it with a copy of the pharmacy receipt using the contact information listed on the form. Be sure to complete all sections, as incomplete information will delay reimbursement.

If I use a mail-order pharmacy, can I still save money on my eligible pancreatic enzymes?

Yes. You can use your Loyalty Card every time you refill your prescription.

Depending on your insurance coverage you may be eligible to receive copay assistance up to a maximum savings limit.*

*This offer is not valid for use by patients enrolled in Medicare, Medicaid, or other federal or state programs. Maximum savings limits apply; patient out-of-pocket expense will vary. Please see full Program Terms, Conditions, and Eligibility Criteria here.

Help! I am having trouble logging in to the LIVE2THRIVE website. What do I do?

If you forgot your user ID and/or password, you can recover your lost credentials.

If you still have questions, call the customer service center (1.888.936.7371) for more information. Spanish-speaking representatives are available. Tiene a su disposición representantes que hablan español.



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