Have a question? We're here to help.

FAQs

Q: If I use a mail-order pharmacy, can I still save money on my eligible pancreatic enzymes?

A: Yes. You can use your loyalty card every time you refill your prescription and save money on your copay.
Q: What is the Savings Request Form?

A: The Savings Request Form is something you use only if the pharmacy does not process your claim with the loyalty card. Fill out the Savings Request Form and mail, fax, or email it with a copy of the pharmacy receipt using the contact information listed on the form. Be sure to complete all sections, as incomplete information will delay reimbursement.
Q: Help! I am having trouble logging in to the LIVE2THRIVE^® website. What do I do?

A: If you forgot your user ID and/or password, you can recover your lost credentials.

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CALL CENTER

To inquire about the LIVE2THRIVE Program, please call customer service. Representatives are available Monday through Friday, 9:00 AM to 5:00 PM ET. Spanish-speaking representatives are available.
Tiene a su disposición representantes que hablan español.

1.888.936.7371

English and Español

Reward Center

Earn points to get rewards

when you become a LIVE2THRIVE^® member.^*

LIVE2THRIVE members earn points that can be redeemed for a variety of health- and fitness-related items such as inhalation products, electronics, and more! Join today to see the full list of available rewards.

If you are a resident of Massachusetts, Michigan, Minnesota, or Rhode Island, you cannot receive rewards through the LIVE2THRIVE Program, but you may be eligible to receive free supplements and copay assistance.

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^*Restrictions apply. See full Terms, Conditions, and Eligibility Criteria here.