Have a question? We're here to help.

FAQs

  • Q: If I use a mail-order pharmacy, can I still save money on my eligible pancreatic enzymes?
    A: Yes. You can use your loyalty card every time you refill your prescription and save money on your copay.
  • Q: What is the Savings Request Form?
    A: The Savings Request Form is something you use only if the pharmacy does not process your claim with the loyalty card. Fill out the Savings Request Form and mail, fax, or email it with a copy of the pharmacy receipt using the contact information listed on the form. Be sure to complete all sections, as incomplete information will delay reimbursement.
  • Q: Help! I am having trouble logging in to the LIVE2THRIVE website. What do I do?
    A: If you forgot your user ID and/or password, you can recover your lost credentials.

CALL CENTER

To inquire about the LIVE2THRIVE® Program, please call customer service. Representatives are available Monday through Friday, 8:30 AM to 5:00 PM ET. Spanish-speaking representatives are available.
Tiene a su disposición representantes que hablan español.

1.888.936.7371

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It's important that infants, babies, and children with CF have good nutrition. They need enough calories, vitamins, and minerals to help them develop. Reaching and maintaining a healthy body weight helps babies stay healthy. Higher body weight has been linked to better lung function.1

Reference: 1. Nutrition: for your child with cystic fibrosis (four to seven years). Cystic Fibrosis Foundation website. https://www.cff.org/PDF-Archive/Nutrition-for-Your-Child-(4-to-7-Years)/. Accessed May 1, 2016.

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