Have a question? We're here to help.


  • Q: If I use a mail-order pharmacy, can I still save money on my eligible pancreatic enzymes?
    A: Yes. You can use your loyalty card every time you refill your prescription and save money on your copay.
  • Q: What is the Savings Request Form?
    A: The Savings Request Form is something you use only if the pharmacy does not process your claim with the loyalty card. Fill out the Savings Request Form and mail, fax, or email it with a copy of the pharmacy receipt using the contact information listed on the form. Be sure to complete all sections, as incomplete information will delay reimbursement.
  • Q: Help! I am having trouble logging in to the LIVE2THRIVE website. What do I do?
    A: If you forgot your user ID and/or password, you can recover your lost credentials.


To inquire about the LIVE2THRIVE® Program, please call customer service. Representatives are available Monday through Friday, 9:00 AM to 5:00 PM ET. Spanish-speaking representatives are available.
Tiene a su disposición representantes que hablan español.


English and Español

CF is an expensive disease.1 No matter your financial situation, staying afloat can feel tough at times with the cost of medical bills, treatment equipment, and keeping the kitchen stocked with healthy, high-calorie foods. The good news is there are ways you can save; you just need to figure out where and how. Here are a couple tips to help you get started:

Become a LIVE2THRIVE member today!*

Members of the program are eligible to receive:

  • Free Vitamins & Supplements
  • Copay Assistance
  • Loyalty Rewards
  • LIVE2THRIVE®. The LIVE2THRIVE Program offers many ways for you to save. As a LIVE2THRIVE member, the following offerings will be available to you:
    • Copay assistance on your pancreatic enzyme prescriptions
    • Free vitamins and supplements
    • Loyalty reward items that can be obtained by earning points

CF Services Pharmacy. A specialty pharmacy provides access to CF medications as well as assistance with tough insurance issues that sometimes come up when trying to obtain these medications. Learn more about these benefits and if this is covered under your insurance plan.2

Things you should never skimp on1,3:

Equipment. Never use equipment that someone else has already used. This equipment may still have germs that are highly contagious and harmful. This can be true even if you've cleaned the equipment. Also, it may not work properly. If something goes wrong, you may not be able to send it back for a new one.

Treatments or medications. Skipping one treatment or not taking medications on time can result in severe damage to your health. If you're afraid you may not be able to follow your treatment plan because of your financial situation, let your CF care team know.

References: 1. New study finds more with CF struggle to afford care. Cystic Fibrosis Foundation website. https://www.cff.org/News/News-Archive/2012/New-Study-Finds-More-with-CF-Struggle-to-Afford-Care/. Accessed May 1, 2016. 2. Cystic fibrosis services. Walgreens website. http://www.walgreens.com/topic/pharmacy/cystic-fibrosis-services.jsp. Accessed May 1, 2016. 3. How can you reduce the risk of cross-infection? Cystic Fibrosis Foundation website. https://www.cff.org/Living-with-CF/Germs-and-Staying-Healthy/How-Can-You-Avoid-Germs/How-Can-You-Reduce-the-Risk-of-Cross-Infection/. Accessed May 1, 2016.

Earn rewards for reading articles and taking quizzes!

Join now and explore the features of the LIVE2THRIVE Program*

  • Free Vitamins & Supplements
  • Copay Assistance
  • Loyalty Rewards
*Restrictions apply. See full Terms, Conditions, and Eligibility Criteria here.
Previous Article About Exocrine Pancreatic Insufficiency (EPI)
Next Article Traveling With CF

You are now leaving www.LIVE2THRIVE.org. Nestlé Health Science is not responsible for content on any third-party websites.