Live2Thrive®: The Cystic Fibrosis Legal Information Hotline

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FAQs

Q: If I use a mail-order pharmacy, can I still save money on my eligible pancreatic enzymes?
A: Yes. You can use your loyalty card every time you refill your prescription and save money on your copay.
Q: What is the Savings Request Form?
A: The Savings Request Form is something you use only if the pharmacy does not process your claim with the loyalty card. Fill out the Savings Request Form and mail, fax, or email it with a copy of the pharmacy receipt using the contact information listed on the form. Be sure to complete all sections, as incomplete information will delay reimbursement.
Q: Help! I am having trouble logging in to the LIVE2THRIVE website. What do I do?
A: If you forgot your user ID and/or password, you can recover your lost credentials.

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To inquire about the LIVE2THRIVE^® Program, please call customer service. Representatives are available Monday through Friday, 8:30 AM to 5:00 PM ET. Spanish-speaking representatives are available.
Tiene a su disposición representantes que hablan español.

1.888.936.7371

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The Cystic Fibrosis Legal Information Hotline provides free information for individuals with CF, their family members, and their CF care team. The hotline has provided information to more than 30,000 people since 1998. Information is available regarding¹:

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Members of the program are eligible to receive:

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The Affordable Care Act
Social Security Disability Insurance benefits
Supplemental Security Income (SSI) benefits
Medicare and Medicaid coverage
Access to health insurance under the Health Insurance Portability and Accountability Act (HIPAA)
Extending health insurance coverage under Consolidated Omnibus Budget Reconciliation Act (COBRA)
Insurance coverage issues
Employment issues for people with CF, including protections under the Americans with Disabilities Act (ADA)
School laws to assist children with CF in public elementary and secondary schools through the Individuals with Disabilities Education Act (IDEA)
Protection for students in elementary school through college and beyond under the Rehabilitation Act of 1973, Section 504
Unpaid time off from work under the Family Medical Leave Act (FMLA)

Please note: The hotline does not provide legal representation for callers. It serves as an informational resource only. All calls are confidential. Allergan accepts no responsibility for any information provided through the hotline.

Another valuable resource for individuals with CF is Cystic Fibrosis Foundation Compass. Compass, formerly known as PARC, is a personalized service designed to help you with the insurance, financial, legal, and other issues you are facing.

Compass is available to anyone with CF, their family, and their care team, regardless of income or insurance status.

A dedicated, knowledgeable CF Foundation case manager is ready to work with you, one-on-one. This expert guidance is free and confidential. Call Compass at 844-COMPASS (844-266-7277) Monday - Friday,
8:30 AM - 5:30 PM ET or email Compass at compass@cff.org.²

References: 1. The CF legal information hotline. Cystic Fibrosis Foundation website. http://www.hopkinscf.org/wp-content/uploads/2013/11/CF-Legal-Hotline.pdf. Accessed May 1, 2016. 2. Find Resources: CF Foundation Compass. Cystic Fibrosis Foundation website. https://www.cff.org/help-affording-your-care/. Accessed July 25, 2016.

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